St John

Case study St John charity

StaySafe app integrates with existing technology to protect lone workers at St John charity.
St John logo
Best known for their ambulance services, charitable healthcare organisation St John New Zealand also employ a team of medical alarm representatives who install, test and monitor emergency medical alarms for 40,000 vulnerable or elderly customers. The app will be used to monitor their community outreach staff, who often work alone and in remote locations meeting with program participants. As well as providing an accurate GPS location for staff, the app also features a range of alerts which their employees can discreetly activate if they find themselves at risk.

Prior to launching StaySafe, representatives would call the St John medical alarm monitoring teams to let the know where they were, or use their digital calendar to record their location. However as part of a lone worker policy review St John discovered that many employees were not consistently recording their location or checking in.

They also realised that because employees use iPads for their work they would often leave their phones in their car, making it even more difficult to signal for help if they needed it.

St John now keep track of employees’ whereabouts using the StaySafe online Hub which accurately locates workers on a map and provides real-time updates on their location. If an employee activates the app’s panic button or fails to check in, alerts are automatically triggered on screen and via text and email, allowing St John to take immediate action.

The StaySafe Hub also integrates with St John’s existing technology as it is monitored on adjacent screens by the same employees who monitor the St John medical alarm system.

Nick Coley, Head of Telecare at St John National Headquarters New Zealand explains why they chose StaySafe; “The benefits of implementing StaySafe for our business far outweigh any associated costs. The StaySafe team offered lots of support to get up and running and let us take the sales and set up process at our own pace.

“The app and Hub itself are intuitive and easy to use with a great range of functions and alerts. The fact that employees start and end their own sessions has also gone down well as staff are in control of when they are being monitored rather than feeling we are tracking them intrusively.”

We launched StaySafe to our employees at our annual conference and ran workshops on practical lone worker safety so our employees understood how the app fits in with taking a common sense approach to safety. Our employees feel that we have taken some really positive steps to protect them and I would certainly recommend StaySafe to others in our position”

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